Everyone’s circumstances are different. If you have a disability, a health condition or a communication preference that affects how you use our services, please let us know what would help.

We will discuss your requirements with you and agree appropriate adjustments. You can raise these when you first contact us or at any point while we are working together.

Examples of adjustments you may wish to discuss include:

• Allowing more time for appointments, questions or breaks.
• Receiving information in larger print or another accessible format.
• Using email rather than telephone calls, or vice versa.
• Receiving written summaries of important points and next steps.
• Arranging a quieter meeting environment.
• Having someone you trust accompany you to an appointment.

Our starting point is to listen to you, rather than make assumptions about what you need.

Visiting our offices

Before visiting our offices in Brighton, Burgess Hill, Hassocks or London, please contact the team if you would like information about access or facilities.

You can ask about step-free access, stairs, meeting rooms, toilet facilities and nearby parking or drop-off points. Please tell us which office you plan to visit so we can provide information relevant to that location.

If attending an office presents difficulties, we will discuss suitable alternatives with you. Depending on your needs and the nature of your legal matter, these may include a telephone or video appointment, or another meeting arrangement.

Clear communication

Legal matters can involve unfamiliar language and important decisions. We aim to explain your options clearly, give you opportunities to ask questions and help you understand what happens next.

If you find a document or explanation difficult to follow, please tell your solicitor. We can discuss how the information could be presented more clearly or in a format that is easier for you to use.

Using our website

We want our website to be useful and accessible to as many people as possible.

If you have difficulty reading content, navigating a page, downloading a document or completing an enquiry form, please contact us by email or telephone. You do not need to use the online form to ask for help.

Please provide the address of the page concerned and a brief description of the difficulty. If relevant, you can also tell us which device, browser or assistive technology you are using. We will look into the issue and discuss another way to provide the information or assistance you need.

Get in touch

To discuss an accessibility requirement, ask about an office visit or report a website problem, contact your usual Bennett Oakley team member or email lawyers@bennettoakley.co.uk.

Please let us know your preferred way for us to respond.

Your feedback helps us understand where barriers exist and how we can improve access to our services.