Terms and Conditions

Clear contractual protections
tailored to your business needs

All businesses that enter into contracts for products or services need a clear and watertight set of Terms and Conditions to protect their legal and commercial interests. Without properly drafted Terms and Conditions, you leave your business vulnerable to disputes, late payments, and misunderstandings with customers or suppliers.

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What should standard Terms and Conditions include?

To ensure your business is protected, you need a well-drafted Terms and Conditions agreement that sets out exactly how you operate and provides customers and suppliers with a written record of your business practices.

Typical Terms and Conditions should include:

The price of your product or service
Delivery methods and timescales
Payment terms and accepted methods
Procedures for dealing with late or overdue payments
Ownership of intellectual property or copyright (if applicable)
Cancellation rights and procedures
Confidentiality clauses (if relevant to your business)
Refund and return policies
Complaints procedure
How changes to the agreement will be managed

Having these clauses in place provides transparency, reduces risk, and gives you a legal foundation to rely on if a dispute arises.

Bespoke Terms and Conditions for Your Business

At Bennett Oakley Solicitors, we understand that every business is unique. That’s why we draft tailored Terms and Conditions agreements designed specifically to fit your business model and protect your interests.
We take the time to ask the right questions so we fully understand your organisation, your industry, and how best to safeguard your position. With our many years of experience, we can also highlight and include important provisions you may not have considered.

Why Choose Bennett Oakley?

Nearly 60 years’ experience supporting businesses across Sussex and London
Specialist Company and Commercial Law solicitors
Bespoke drafting of legally robust Terms and Conditions
Fixed-fee pricing available for transparency and peace of mind

Speak with a Bennett Oakley expert today about drafting or reviewing your Terms and Conditions.

Speak with a Bennett Oakley expert today

Looking for legal support? Get in touch with our solicitors, and we’ll connect you with the right expertise to meet your specific needs through our trusted legal team and professional partners.

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FAQ Topics

Why does my business need Terms and Conditions?

Terms and Conditions are essential for setting out how your business operates and for protecting you in the event of disputes. They clearly outline pricing, delivery, payment terms, and responsibilities, giving both you and your customers or suppliers legal certainty.

Can I use a free Terms and Conditions template from the internet?

While templates may seem convenient, they are rarely tailored to your specific business or industry. Using generic Terms and Conditions could leave gaps that expose you to risk. A solicitor-drafted agreement ensures your Terms and Conditions are legally binding, compliant, and suited to your business.

What happens if I don’t have Terms and Conditions?

Without written Terms and Conditions, you may struggle to enforce payment, resolve disputes, or protect your intellectual property. You could also find yourself bound by implied terms that don’t work in your favour. Properly drafted Terms and Conditions reduce uncertainty and protect your interests.

Can Terms and Conditions be changed once they are in place?

Yes. Businesses evolve, and your Terms and Conditions should be updated regularly to reflect changes in your products, services, pricing, or legal obligations. A solicitor can help you review and amend your agreements to keep them up to date.

Do I need different Terms and Conditions for customers and suppliers?

In many cases, yes. Customer Terms and Conditions often focus on consumer rights, refunds, and complaints procedures, while supplier Terms and Conditions cover delivery obligations, payment terms, and liability. Bennett Oakley can draft tailored agreements for both.